Returns

At By Design Visuals LLC, we stand behind our products. Our goal is for you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact us.

By Design Visuals LLC Return Policy

 

  • You may return your purchase within 30 days of delivery. Returned products must be in the condition in which you received them.
  • Upon receipt of your return, we will initiate the refund process. Please allow 14 days for processing your return once the product is received at our warehouse.
  • Original shipping costs are nonrefundable. Return shipping costs are your responsibility; however, By Design Visuals LLC will pay the return shipping fee if the return is a result of our error (incorrect or defective merchandise).
  • Enclose a copy of the order receipt, packing slip or invoice. For exchanges, the product should be in resale condition, including all boxes, labels and tags.
  • If you receive a By Design Visuals LLC item from our website as a gift, you may exchange the item within 30 days for an item of equal or lesser value.

 

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