Return Policy – By Design Visuals LLC
At By Design Visuals LLC, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you’re not happy for any reason, please contact us—we’re here to help.
✅ Returns
- You may return your purchase within 30 days of delivery.
- All returned items must be in their original condition, including packaging, labels, and tags.
- Please include a copy of your order confirmation, packing slip, or invoice with the return.
💳 Refunds
- Refunds will be initiated once we receive your returned item.
- Please allow up to 14 days for the refund to be processed.
- Original shipping charges are non-refundable.
- Return shipping is your responsibility, unless the return is due to our error (e.g., incorrect or defective item)—in which case, we will cover the return shipping cost.
🔄 Exchanges
- Items can be exchanged within 30 days, provided they are in resalable condition.
- Exchanges must include all original packaging and components (boxes, labels, tags).
- If you received a By Design Visuals product as a gift, you may exchange it for an item of equal or lesser value.
📬 Return Address:
By Design Visuals LLC
5811 Jensen Drive
Loves Park, IL 61111
